Return & Refund Policy

Gorilla Mind Return & Refund Policy

General Overview

At Gorilla Mind, we want you to be fully satisfied with your purchase. If you are not completely happy, you may return eligible items under the terms described below.

Return Eligibility and Conditions

Return requests must be submitted within 30 calendar days from the date you receive your order.

To receive a full refund, returned products must meet all the following criteria:

Be brand new, unused, and undamaged.
Include all original packaging, labels, inserts, and accessories.
Remain in a condition suitable for inspection and resale.

Items returned missing original packaging or with any signs of damage or wear will not qualify for a refund.

Non-Returnable Items

The following products cannot be returned or refunded:

Customized or made-to-order items.
Digital products and downloadable files.
Gift cards or promotional rewards.
Items purchased on clearance or final sale.
Products damaged due to customer misuse after delivery.

Order Cancellation

If you wish to cancel your order, please notify Gorilla Mind within 12 hours of placing your purchase. Contact us promptly at uhazeelias@gmail.com to initiate cancellation.

Refund Processing Timeline

Once your return is received and inspected, Gorilla Mind will approve or decline your refund. Approved refunds are processed to your original method of payment within 7-10 business days. Please note that bank processing times may extend this period.

Return Shipping Responsibilities

Customers are responsible for the cost of return shipping unless your product arrives damaged, defective, or incorrect. Shipping fees are calculated at checkout when placing your order.

Delivery and Order Processing

Orders require 2-4 business days to process before shipment.
Shipping usually takes between 7-15 business days depending on your location and shipping method.

Damaged or Incorrect Deliveries

If your Gorilla Mind order arrives damaged, incomplete, or contains the wrong products, please preserve all packaging materials and contact us immediately for assistance at uhazeelias@gmail.com.